Effective Date: 22. 01. 2025

Welcome to sunflower-camping.com. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our website, particularly for booking and renting tourist accommodations.

1. Who We Are

The website sunflower-camping.com is owned and operated by SunFlower camping d.o.o. We provide a platform for booking and renting camping and tourism accommodations. For any questions about this policy, please contact us at:

2. What Data We Collect

We collect the following types of data when you interact with our website:

a) Personal Information

  • Contact details: Name, email address, phone number, and billing address.
  • Booking details: Information about your reservation, such as dates, accommodation type, and preferences.
  • Payment information: Credit/debit card details or other payment methods (processed securely via third-party payment providers).

b) Technical Information

  • IP address, browser type, device information, and website usage data (collected through cookies and analytics tools).

c) Optional Information

  • Preferences or special requests for your stay (e.g., accessibility needs).

3. How We Use Your Data

We use your data for the following purposes:

  • Booking Management: To process and confirm your reservations.
  • Customer Support: To assist you with inquiries or issues related to your booking.
  • Payment Processing: To securely handle transactions through trusted payment providers.
  • Marketing and Communications: To send newsletters, promotions, or special offers (only with your consent).
  • Improvement of Services: To analyze website usage and improve user experience.

4. Data Sharing

To provide you with our services, we may share your data with:

a) Service Providers

  • Accommodation partners: We share your booking details with the selected camping or accommodation provider to manage your reservation.
  • Payment processors: Third-party providers (e.g., Stripe, PayPal) securely handle your payment information.
  • Marketing platforms: For sending newsletters or promotional emails, if you have opted in.

b) Legal Obligations

We may disclose your data if required by law, such as to comply with tax or regulatory requirements.

c) Analytics and Cookies

We use analytics tools (e.g., Google Analytics) to gather information about website traffic and user behavior. Cookies are used to provide personalized content and improve the website experience. You can manage cookies in your browser settings.

5. Data Security

We take reasonable steps to protect your data, including:

  • Encryption of payment data during transactions.
  • Restricted access to personal data for authorized personnel only.
  • Regular monitoring and testing of our security measures.

While we strive to secure your data, no system can guarantee 100% security. Please ensure you also take precautions to protect your personal information.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal or accounting requirements.

  • Booking details: Retained for [Insert Duration] to support future inquiries or legal compliance.
  • Marketing data: Retained until you withdraw your consent (unsubscribe option available).

7. Your Rights

Under applicable data protection laws (e.g., GDPR), you have the following rights:

  • Access and correction: Request a copy of your data or correct inaccuracies.
  • Data portability: Receive your data in a structured format.
  • Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
  • Withdraw consent: Opt out of marketing communications at any time.

To exercise your rights, contact us at  sunflower.camping@gmail.com.

8. International Data Transfers

If you are located outside of Croatia, your data may be transferred to and processed in Croatia or other countries where we or our service providers operate. We ensure appropriate safeguards for such transfers in compliance with GDPR.

9. Cookies Policy

Our website uses cookies to:

  • Enable core functionality (e.g., booking system).
  • Analyze user behavior (e.g., pages visited, time spent on site).
  • Provide personalized recommendations.

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Phone: +385 91 612 2351

Email: sunflower.camping@gmail.com.

Address: Ulica Eugena Kumičića 4, 52466 Novigrad – Cittanova